IT Support Analyst

IT Support Analyst - York (£30,000, 4 Days Onsite)

Location: York (4 days onsite)Salary: £30,000

Join a growing IT team providing 1st and 2nd line support across a diverse technology environment. This is an excellent opportunity for someone looking to develop their technical skills while supporting users, maintaining systems, and contributing to IT improvement projects.

Key Responsibilities

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• Provide 1st and 2nd line support for hardware, software, and user access issues.
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• Log, prioritise and resolve service requests and incidents.
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• Configure and deploy laptops, devices, and user accounts.
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• Support Microsoft environments, endpoint management, and routine system maintenance.
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• Assist with device rollouts, migrations, upgrades, and other IT projects.
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• Escalate complex issues where necessary and follow support best practices.
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• Contribute to IT documentation and knowledge sharing.
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Skills & Experience

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• Experience in a 1st/2nd Line Support or IT Service Desk role.
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• Strong Microsoft troubleshooting skills across desktop and server environments.
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• Basic networking knowledge.
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• Exposure to Azure, Intune, and Microsoft Defender.
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• Good understanding of IT support processes and ticketing systems.
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• Strong communication and problem-solving skills.
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• Organised, proactive, and keen to develop a career within IT.
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Ideal Candidate

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• Customer-focused with a positive attitude.
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• Comfortable working in a fast-paced support environment.
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• Able to prioritise workload and work collaboratively within a team.
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• Enthusiastic about learning new technologies and progressing technically.
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A great opportunity for an aspiring IT professional to gain hands-on experience across infrastructure, support, and project delivery in a supportive environment.