Customer Service

Customer Service Advisor

Location: Brighton, East SussexJob Type: Full-time, PermanentSalary: Competitive, depending on experience

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Advisor to join a growing team in Brighton. The successful candidate will be responsible for delivering exceptional customer support, resolving enquiries efficiently, and ensuring a positive experience for all customers.

This role would suit an individual with excellent communication skills, a passion for helping people, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

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• Respond to customer enquiries via phone, email, live chat, and social media channels.
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• Provide accurate information regarding products, services, and company policies.
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• Resolve customer complaints and issues in a professional and timely manner.
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• Process orders, returns, refunds, and account updates.
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• Maintain accurate customer records and update CRM systems.
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• Work closely with internal departments to ensure customer queries are resolved efficiently.
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• Meet individual and team performance targets, including service levels and response times.
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• Identify opportunities to improve customer satisfaction and service processes.
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• Handle sensitive customer information in line with GDPR requirements.
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• Provide administrative support as required.
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Skills & Experience Required

Essential

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• Previous experience in a customer service, contact centre, retail, or administration role.
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• Excellent verbal and written communication skills.
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• Strong problem-solving and conflict-resolution abilities.
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• Ability to remain calm and professional when dealing with challenging situations.
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• Good IT skills, including Microsoft Office and CRM systems.
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• Strong attention to detail and organisational skills.
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• Ability to multitask and prioritise workload effectively.
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• A customer-first approach and positive attitude.
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Desirable

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• Experience working within a contact centre environment.
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• Knowledge of CRM systems such as Salesforce, HubSpot, or Zendesk.
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• Experience handling complaints and escalations.
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• Additional language skills would be advantageous.
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Personal Attributes

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• Friendly and approachable.
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• Empathetic and patient.
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• Reliable and dependable.
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• Positive and enthusiastic outlook.
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• Strong team player.
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• Adaptable and willing to learn.
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• Professional and customer-focused.
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Benefits

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• Competitive salary and bonus opportunities.
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• Pension scheme.
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• Generous holiday allowance.
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• Full training and ongoing development.
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• Career progression opportunities.
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• Employee assistance programme.
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• Friendly and supportive working environment.
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• Staff discounts and company benefits.
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