Customer Service

About the Role

We are seeking a friendly, professional, and customer-focused Customer Service Advisor to join our busy Call Centre team. You will be the first point of contact for customers, handling inbound and outbound calls, resolving queries, and delivering an exceptional customer experience.

The successful candidate will have excellent communication skills, a positive attitude, and the ability to remain calm under pressure while managing a high volume of customer interactions.

Key Responsibilities

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• Handle inbound and outbound customer calls in a professional and timely manner.
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• Resolve customer enquiries, complaints, and requests efficiently.
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• Accurately update customer records and maintain detailed notes on internal systems.
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• Identify customer needs and provide appropriate solutions and advice.
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• Ensure all interactions meet company standards and compliance requirements.
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• Work towards individual and team performance targets, including quality, productivity, and customer satisfaction measures.
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• Escalate complex issues to the relevant departments when necessary.
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• Build positive relationships with customers and maintain a high level of service throughout every interaction.
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• Support colleagues and contribute positively to team objectives.
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Person Specification

Essential Skills & Experience

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• Previous experience in a customer service, contact centre, or call centre environment.
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• Excellent verbal and written communication skills.
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• Strong listening and problem-solving abilities.
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• Ability to work in a fast-paced environment.
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• Good IT skills, including experience using CRM and Microsoft Office systems.
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• Strong attention to detail and organisational skills.
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• Positive, resilient, and customer-focused attitude.
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Desirable Skills & Experience

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• Experience working with customer service KPIs and targets.
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• Complaint handling experience.
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• Experience using customer relationship management (CRM) software.
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Personal Attributes

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• Friendly and approachable.
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• Patient and empathetic.
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• Professional and reliable.
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• Adaptable and willing to learn.
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• Strong team player with a proactive approach.
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Please apply today or email your CV to .