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Posted 30 July, 2026

Customer Service Advisor

Calor Gas Limited
Stanford, ENG, GB Full Time

Job Description

Customer Service Advisor

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Coryton, EssexPermanent / Full Time£27,060 per annum + London Allowance

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Join Our Customer Experience Team at Calor Gas

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Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.

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Working Hours:

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Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.

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    Saturday shifts: 9:00am – 1:00pm (on a rota basis)

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    Bank Holidays: 9:00am – 5:00pm (on a rota basis)

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Key Responsibilities:

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    Respond to inbound and outbound customer calls, providing timely and effective support.

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    Process customer orders and handle account administration with accuracy.

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    Promote Calor’s products and services during customer interactions.

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    Investigate and resolve customer complaints in line with company policies and service standards.

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    Achieve individual and team performance targets and KPIs.

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    Collaborate across departments to ensure a smooth and efficient customer experience.

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    Contribute ideas and support improvements in service processes and customer satisfaction.

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    Maintain accurate, secure, and up-to-date customer records.

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What We’re Looking For:

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  • Strong communication and interpersonal skills, with a customer-focused approach.
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    A sense of ownership and pride in delivering high-quality work.

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    Ability to stay organised and work effectively under pressure.

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    Meticulous attention to detail.

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    Familiarity with Microsoft Office; experience with SAP is advantageous.

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    Comfortable working in a high-volume, fast-paced environment.

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What We Offer:

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    25 days of annual leave

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    Holiday Purchase Scheme

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    Private Medical Insurance

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    Company Pension Scheme

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    Free Onsite Parking

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    Staff Discounts on Calor Gas

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