Neighbourhood Team Leader

Location: Welwyn Garden CityRate: £35.50 per hour (Umbrella)Contract: Minimum 3 MonthsHours: Full Time

We are currently recruiting for an experienced Neighbourhood Team Leader on behalf of a local authority in Welwyn Garden City.

This is an excellent opportunity for an accomplished housing professional to take a leading role in delivering high-quality tenancy and neighbourhood management services across a diverse housing portfolio. You will lead a team of Neighbourhood Officers, manage complex tenancy issues, drive service improvements, and ensure the delivery of excellent outcomes for residents.

Key Responsibilities

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• Lead the delivery of tenancy management services across the council's housing stock.
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• Manage neighbourhood and estate management operations, ensuring high service standards.
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• Oversee and resolve complex tenancy management cases, providing professional housing advice and guidance.
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• Identify and implement service improvements to enhance neighbourhood management services.
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• Monitor performance against key performance indicators and corporate objectives.
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• Lead, supervise, coach and develop a team of Neighbourhood Officers.
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• Manage staff performance and support professional development.
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• Build and maintain effective relationships with residents, partners and internal stakeholders.
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• Ensure compliance with relevant housing legislation, policies and procedures.
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Person Specification

To be considered, you will ideally have:

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• Significant experience within tenancy management, housing management or a related housing environment.
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• Strong knowledge of current housing legislation, policy and best practice.
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• Proven experience leading and managing teams.
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• Experience managing complex tenancy and neighbourhood management issues.
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• The ability to set objectives, monitor performance and drive service improvements.
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• Excellent communication, negotiation and stakeholder management skills.
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• A customer-focused approach with strong problem-solving abilities.
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• The ability to work effectively in a fast-paced environment and make sound decisions.
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Essential Requirements

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• Full UK Driving Licence.
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• Access to a vehicle for business use.
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What's on Offer?

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• Competitive rate of £35.50 per hour Umbrella.
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• Full-time hours.
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• Initial 3-month contract with potential for extension.
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• Opportunity to make a positive impact within a busy local authority housing service.
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• Immediate start available.
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If you have the required housing management experience and are looking for your next contract opportunity, we'd love to hear from you.