Student Experience Officer

The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth.

Hours: Full Time 37.5 per week

UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network.

The Student Experience Officer supports the college’s operational delivery including student services & finances, academic provision and compliance with visa expectations.

You may have worked in a school, college or university environment in a student facing role. You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team.

Student Experience Officer Duties:

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• Administration of teaching staff and involvement in the enrolment, induction, finance and orientation of new students
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• Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing, welfare and safeguarding requirements of our undergraduate and postgraduate students.
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• Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience.
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• Involved in supporting new and existing projects and processes directly related to the student experience.
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• Preparation of administration of student related paperwork such as examination board administration, results release, timetabling and examination/invigilation planning
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• Under the direction of the Student Experience Manager review, conduct and improve business processes through analysis of data and will maintain a continued focus on supporting outputs, successful operational and project delivery
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• The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College
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Student Experience Officer Requirements:

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• Excellent verbal and written English language communication skills
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• Excellent attention to detail
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• Excellent interpersonal skills and cultural sensitivity with a local and international stakeholder groups
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• Confident digital literacy skills
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• Experience in a customer service or student focused environment
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• Tertiary qualifications, or possess related sector qualifications/training
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• Proven ability as a ‘team player’
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• Proven ability to organise own workload and to cope with a variety of demands
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