IT Support Engineer

IT Support Engineer

Business Intelligence Sector

Up to 38K, depending on experience + benefits

Permanent

West End

Hybrid

3-IT/RvF

About the Client:

VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team.

About the IT Support Engineer role:

This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems. Responsibilities will include (but are not limited to):

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• Provide first and second-line IT support to employees across the organisation.
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• Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.
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• Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.
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• Support and maintain network infrastructure, including switches, wireless networks and firewalls.
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• Support cybersecurity activities
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• Provide guidance and technical support to junior members of the IT team as the department grows.
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• Support on additional ad-hoc tasks, as required.
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Essential Skills and Experience:

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• Previous hands-on experience in a 2nd Line IT support role or equivalent.
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• Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
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• Excellent working knowledge of Microsoft 365 administration and support.
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• Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
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• Experience administering Microsoft Intune or another endpoint management platform.
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• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
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• Experience using service desk and ticket management systems.
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• Experience supporting both office-based and remote users.
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• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
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• Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
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• Demonstrable experience managing technical issues independently with minimal supervision.
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• Proactive, able to work well independently and as part of a team
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• Strong attention to detail
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• Able to take ownership of problems through to resolution
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Additional Information:

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• Salary up to £38K, dependent on experience plus excellent benefits
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• Hybrid working pattern available once settled in the role
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• West End office location
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If you have relevant experience and are interested in this opportunity, apply today!