Senior Operations Manager

Senior Operations ManagerLocation: London & Event Sites | Salary: £50,000 - £60,000 DOE | Full-Time

We are seeking an experienced Senior Operations Manager to lead the planning and delivery of live events, with a strong emphasis on crowd management, traffic management, and operational event delivery.

This is an excellent opportunity for a hands-on operational leader who has significant experience managing live events, leading large teams, and delivering safe, efficient event operations from planning through to execution.

Key Responsibilities

\n
• Lead and manage the Operations Department, providing guidance, support, and mentorship to direct reports.
\n
• Oversee the end-to-end delivery of live events, ensuring projects are planned, managed, and executed successfully.
\n
• Develop and implement operational plans covering event logistics, crowd management, traffic management, transport operations, and pedestrian flow.
\n
• Manage on-site event operations, ensuring teams are fully briefed, deployed effectively, and supported throughout delivery.
\n
• Build and maintain strong relationships with clients, local authorities, stakeholders, and event partners.
\n
• Manage client enquiries, prepare quotations, and oversee assigned accounts.
\n
• Produce operational documentation, briefing packs, risk assessments, traffic management plans, and site plans.
\n
• Ensure compliance with all health and safety legislation, policies, and industry best practice.
\n
• Monitor budgets, resources, staffing requirements, and operational performance to ensure successful event delivery.
\n

Essential Experience & Skills

\n
• Proven experience in a senior operational role within the live events industry.
\n
• Strong background in crowd management, event safety, traffic management, transport operations, or pedestrian management.
\n
• Experience managing and motivating large teams, including casual and temporary event staff.
\n
• Demonstrable experience delivering complex events from planning through to on-site execution.
\n
• Excellent stakeholder and client management skills.
\n
• Strong organisational skills with the ability to manage multiple projects simultaneously.
\n
• Confident communicator with excellent written and verbal communication skills.
\n
• Proficiency in Microsoft Office and operational planning tools.
\n
• Good understanding of health and safety requirements within live events.
\n

Additional Requirements

\n
• Full UK driving licence.
\n
• Flexible approach to working hours, including evenings, weekends, and extended shifts during event delivery periods.
\n
• Ability to travel to event locations across London and occasionally throughout the UK.
\n
• Passion for delivering high-quality live events and creating safe, effective customer experiences.
\n

This role is ideally suited to a candidate with extensive live events, crowd management, and traffic management experience, who thrives in a fast-paced environment and enjoys leading teams to deliver exceptional event operations. The role will be office based a minimum of 2 days a week based in North London.

Ideally looking for an immediate start but will also consider candidates on a notice. Interviews to commence asap