Customer Experience Specialist

Customer Experience Specialist

Guildford (Hybrid: 3 days office / 2 days home)£28,000-£30,000 per annum

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

What You'll Do:

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• Be the central contact for our customers, owning their journey from first interaction to resolution
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• Manage inbound/outbound calls and service emails
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• Respond to information requests and support queries across regional sales branches
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• Resolve queries or escalate them appropriately within the business
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• Perform admin duties and manage customer interactions via our portal
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• Collaborate with other departments to ensure timely and accurate service delivery
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• Provide valuable customer insights to the management team
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What You'll Bring:

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• Proven experience in a phone-based customer service role
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• A proactive, solutions-focused mindset with excellent attention to detail
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• Strong written and verbal communication skills
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• Confidence using Microsoft Office (Word, Excel, Outlook)
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• Team-oriented approach with the ability to manage your own workload
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• Bonus: Basic understanding of financial services
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Perks & Benefits:

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• Hybrid working (3 office days, 2 remote)
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• Free on-site parking
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• Access to kitchen, and on-site showers
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• Supportive training and onboarding process
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• Collaborative, inclusive team culture
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• Clear progression opportunities
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If you're ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today!