IT Support Engineer - Audio & Visual Specialist

IT Support Role - Audio & Visual Specialist

My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support role for both Windows and Mac software & hardware. You will be amid level IT support professional ideally with 2-5 years of relevant, recent support experience

The role also includes an element of Audio/Visual support so you must also have experience of setting up screens, projectors, speakers, conference rooms etc (Ideally with Jabra/Logitech hardware)

The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith

Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines..

Essential Skills

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• Minimum 2 years desktop support experience
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• Specific Audio/Visual set up and support experience
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• Used to working in a corporate environment
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• A strong communicator with great personable skills used to dealing with 3rd party vendors
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• Can handle a large quantity of tickets in an organised and efficient manner
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• Educated to degree level
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• Demonstrated proficiency installing and supporting Windows 10/11.
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• Experience installing and supporting Mac OS.
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• Demonstrate an understanding of basic Networking concepts includingTCP/IP.
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• Knowledge of Jabra/Logitech hardware/applications is preferred
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• Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures
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• Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment
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• Experience of configuring and troubleshooting Apple and Samsung mobile devices
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• Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc.
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We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.