Lead Officer - Housing ICT (Cx Housing)

Lead Officer – Housing ICT (Cx Housing)

Essex – Remote

£500-£650 per day (depending on experience)

Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs.

Job Purpose:

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

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• Rent Accounting
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• Case management and tasks /workflows / forms.
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• CRM
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• Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
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• Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
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• CX User Training
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• Managing upgrades, ideally 25.x (version that supports the Customer Portal)
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• Customer Portal
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Also, must have some understanding of the following:

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• Assets
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• Functional units
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• Users and Roles
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• Contact groups
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• System schedules
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• Arrears policies
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• An understanding of allocations would also be useful.
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To find out more information please contact

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency