Customer Service Professional

Customer Care Assistant

Harlow Salary: £24,500 per annum 37-hour working week Hybrid working – 3 days in the office

Looking to break into the business world?

This is an excellent entry-level opportunity for someone with customer service experience who is looking to build a career within a professional and growing organisation.

As a Customer Care Assistant, you will be the first point of contact for customers, leaseholders, contractors and other stakeholders, providing a high standard of service via telephone and live chat. Full training will be provided, making this a fantastic opportunity to gain valuable office-based experience and develop your career.

Benefits

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• Hybrid working (3 days in the office)
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• 25 days annual leave plus bank holidays
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• Above-average pension scheme
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• Death in Service benefit (2x salary)
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• Private Medical Insurance
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• Eyecare support
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• Additional paid day for charity volunteering
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• Plus additional employee benefits
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The Role

You will be responsible for handling incoming customer enquiries, providing information, resolving issues where possible and ensuring all interactions are managed professionally and efficiently.

Key Responsibilities

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• Answer incoming telephone calls and respond to customer enquiries.
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• Resolve queries where possible or direct them to the appropriate department.
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• Raise and manage tickets for follow-up actions.
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• Provide support via live chat when required.
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• Assist with service charge enquiries and account information.
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• Provide statements, payment details and update customer records.
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• Support contractors and suppliers with invoice and work order enquiries.
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• Provide updates on repairs and maintenance works.
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• Assist with complaints, insurance and solicitor enquiries.
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• Maintain accurate records on internal systems.
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• Deliver exceptional customer service at all times.
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What We're Looking For

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• Excellent communication and telephone skills.
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• 1–2 years' experience in a customer service environment.
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• Strong organisational skills and attention to detail.
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• Good IT skills.
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• Knowledge of Microsoft Word, Excel and Outlook.
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• A positive and professional approach to customer service.
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Apply Now

If you are looking for an opportunity to take your first step into the business world with a well-established organisation offering hybrid working and an excellent benefits package, we would love to hear from you.