Contract Manager

Positive Employment is currently recruiting for a Contract Manager for our client, a housing association based in London.

The successful post holder will lead the operational management and governance of a diverse portfolio of service contracts, ensuring contractual commitments are translated into high-quality service delivery. Working closely with internal teams and external partners, the role will drive performance, strengthen compliance, manage risk and support continuous improvement across operational contracts.

This role is a temporary contract with an initial contract length of 6 months with the possibility to extend. Hybrid working.

Duties and Responsibilities but not limited to:

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• Develop, implement and maintain a comprehensive contract management framework covering operational contracts, service level agreements and related contractual arrangements.
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• Ensure contractual obligations are clearly understood and translated into effective day-to-day operational delivery.
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• Establish and maintain effective governance and assurance processes to monitor contractual performance, compliance and risk.
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• Act as the subject matter expert on contract management, providing advice and guidance to internal stakeholders and service teams.
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• Monitor contractor and provider performance against agreed KPIs, service standards and contractual requirements.
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• Conduct contract audits and performance reviews to ensure compliance with legislation, regulatory requirements and organisational policies.
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• Identify contractual, operational and commercial risks, implementing corrective action plans where necessary.
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• Investigate, document and resolve contractual breaches, performance issues and areas of non-compliance, escalating significant issues where appropriate.
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• Manage contract variations, change control processes and contractual amendments, ensuring all changes are accurately documented and effectively implemented.
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• Build and maintain strong working relationships with contractors, service providers, local authorities and internal stakeholders.
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• Produce high-quality reports, performance information and recommendations for senior management and governance boards.
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• Drive continuous improvement across contract management processes, systems and reporting.
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• Promote value for money, accountability and high standards of service delivery across all contracted services.
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• Support organisational objectives through effective contract governance, operational oversight and performance management.
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Personal Requirements:

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• Significant experience in contract management, governance or operational service management.
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• Experience managing complex contractual arrangements within a service-led operational environment.
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• Strong understanding of contract governance, compliance, assurance and performance management.
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• Ability to interpret contractual documentation and translate contractual obligations into practical operational delivery.
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• Experience developing and implementing contract management frameworks, KPIs, service level agreements and performance measures.
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• Experience monitoring contractor and supplier performance, identifying risks and driving service improvements.
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• Strong stakeholder management skills with the ability to build effective relationships across internal teams and external partners.
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• Experience conducting audits, compliance reviews and performance assessments.
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• Ability to investigate and resolve contractual issues, disputes and performance concerns.
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• Experience managing contract variations, change control processes and contractual amendments.
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• Excellent analytical, organisational and problem-solving skills.
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• Strong written and verbal communication skills, with experience preparing reports and presenting information to senior stakeholders.
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• Ability to influence, challenge constructively and lead without direct line management responsibility.
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• Commercial awareness with a strong focus on delivering value for money and effective service outcomes.
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• Experience working within housing, student accommodation, healthcare or other service-led operational environments would be advantageous.
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• Ability to work effectively within a fast-paced environment, managing competing priorities and maintaining high professional standards.
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Working Hours: 36 hours per week, Monday to Friday.

Pay: £36.59 per hour (Rate Negotiable).

Please note this role is within the scope of IR35.