Customer Service Coordinator

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham. Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.The details:\n

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• Monday to Friday 09:00-17:00
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• 25 days holiday + bank holidays, rises with service
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• Competitive salary + commission
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• Team events
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• Hybrid working after probation
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• Transport needed due to company location
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Main Duties:\n

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• Building relationships with customers and overseeing bookings
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• Providing advice to customers, from itineraries, to travel and accommodation
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• Using a bespoke IT system as well as standard Microsoft applications
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• Liaising with internal and external stakeholders
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• Ensuring tours are kept within set budgets
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• Ensuring all paperwork and supporting documentation is sent to clients
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• Delivering exceptional customer service to ensure the very highest level of satisfaction
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Skills needed:\n

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• Proven experience delivering great customer service
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• Ability to resolve problems, work well under pressure and meet deadlines
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• Able to use Microsoft packages and computer systems
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• A team player but also able to work alone when needed
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• Excellent verbal and written communications skills
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• Confidence to speak to customers via phone and email
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• Calm and constructive approach to urgent situations
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If you have any questions on this role please contact Helen @ Pure for more information.