Technical Supervisor (Responsive Repairs)

We are seeking an experienced Technical Supervisor to oversee repairs and maintenance delivery across one of the following workstreams:

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• Responsive Repairs
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• Damp & Mould
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• Voids
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• Planned & Complex Repairs
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You will be responsible for supervising a team of operatives and subcontractors, ensuring repairs are delivered safely, efficiently, on time, and to a high standard. The role acts as a key link between residents, contractors, planning teams, customer services, and management.

This is an excellent opportunity for a trades-qualified professional with supervisory experience within social housing, property maintenance, or repairs environments.

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• Supervise operatives and subcontractors across repairs and maintenance activities.
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• Plan and coordinate daily workloads to ensure service targets are achieved.
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• Undertake pre-inspections, work-in-progress inspections, and post-inspections.
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• Monitor repair quality, productivity, and compliance with KPIs and service standards.
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• Provide technical support and guidance to operatives and wider teams.
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• Manage contractor performance against agreed service levels.
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• Ensure health and safety procedures are adhered to at all times.
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• Monitor budgets, labour utilisation, materials, vehicles, tools, and equipment to achieve value for money.
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• Produce performance reports and identify opportunities for service improvements.
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• Support training, performance management, and development of operatives and trainees.
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• Build positive relationships with residents and resolve complaints professionally and effectively.
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• Work collaboratively with management teams to support maintenance strategies and service delivery objectives.
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• Participate in an out-of-hours repairs and maintenance rota.
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To be successful in this role, you will have:

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• Experience supervising repairs and maintenance teams within social housing, property services, or a similar environment.
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• A recognised trade qualification (e.g. Plumbing, Carpentry, Building Maintenance or equivalent).
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• Experience within responsive repairs, damp & mould, voids, or planned maintenance programmes.
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• Strong knowledge of building maintenance and construction practices.
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• Experience managing contractors and monitoring performance against KPIs and SLAs.
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• Good understanding of health and safety legislation and best practice.
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• Excellent organisational and workload management skills.
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• Strong communication and stakeholder management abilities.
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• Proven leadership experience with the ability to motivate teams and drive performance.
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• A proactive approach to problem-solving and continuous improvement.
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• Full UK Driving Licence.
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• IOSH, NEBOSH or equivalent Health & Safety qualification.
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• Experience working within a social housing landlord or contractor environment.
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• Commitment to ongoing professional development.
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