Neighbourhood Officer

Location: Welwyn Garden City

Rate: £29.50 per hour (Umbrella)

Contract: Minimum 3 Months

Hours: Full-Time

We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City.

This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities.

Key Responsibilities

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• Deliver an effective housing and tenancy management service across a designated patch.
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• Manage tenancy issues, neighbourhood concerns and estate management matters.
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• Investigate and resolve tenancy breaches and anti-social behaviour cases.
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• Conduct tenancy audits, sign-ups, home visits and estate inspections.
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• Support vulnerable tenants and facilitate access to support services.
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• Manage tenancy changes including successions and mutual exchanges.
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• Respond to customer enquiries and complaints in a timely manner.
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• Maintain accurate records and case management information.
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• Work in partnership with residents, contractors and external agencies.
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Requirements

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• Previous experience in housing management, tenancy management or a related field.
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• Good understanding of housing legislation and tenancy enforcement.
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• Experience managing challenging and sensitive casework.
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• Strong customer service and communication skills.
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• Ability to manage a varied caseload and prioritise effectively.
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• Experience working collaboratively with stakeholders.
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• Competent IT and record-keeping skills.
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Essential

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• Full UK Driving Licence.
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• Access to a vehicle.
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What's On Offer?

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• £29.50 per hour Umbrella.
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• Full-time hours.
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• Minimum 3-month contract with potential for extension.
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• Opportunity to work within a respected local authority housing service.
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• Immediate start available.
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