Member Services & Support Officer

London Capital Credit Union

‘Make The World a Better Place’

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK’s largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer

Hours: Thirty-eight hours per week

Period: Permanent, 3-month probation period.

Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Operations Manager - Member Services

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

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• To promote active membership, and take up of savings and loans products
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• Ensure that members feel valued and welcome in dealings with the credit union
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• Dealing with member enquiries by post, telephone, email, website & App
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• Accurate inputting of data into various IT systems.
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Person Specification - Member Services & Support Officer

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• Administrative or clerical experience- Essential
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• Customer service experience-Essential
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• Experience of using a range of ICT efficiently-Essential
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Competencies

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• A friendly and outgoing manner with an ability to make a good first impression-Essential
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• Proven skills in accurate record keeping & policy adherence-Essential
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• Good self-organisational skills-Desirable
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• Works well in teams-Essential
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• Good verbal and written communications skills in English - Essential
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Other

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• Flexible with respect to working hours and tasks-Essential
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• A knowledge and understanding of the credit union movement-Desirable
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• A commitment to the aims and objectives of the credit union movement-Desirable
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To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.