Housing Resolutions Officer

Housing Resolutions Officer

Wembley Based Local Authority | Immediate Start | Ongoing Temporary Assignment

Location: Wembley, London (hybrid) Contract: Full-Time, Temporary (Ongoing) Pay Rate:

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• £21.41 per hour PAYE
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• £28.19 per hour Ltd/Umbrella
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An exciting opportunity has arisen for an experienced Housing Resolutions Officer to join a busy Housing Needs and Homelessness service within a Wembley-based Local Authority. This is an ongoing temporary assignment offering an immediate start for the successful candidate.

The Role

The Housing Resolutions Officer will provide high-quality housing options advice and support to households living in temporary accommodation, helping them secure suitable long-term housing solutions. The successful candidate will work with homeless households, accommodation providers, landlords, and partner agencies to facilitate effective move-on arrangements and improve housing outcomes.

Key Responsibilities

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• Provide tailored housing options advice to households residing in temporary accommodation.
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• Promote and facilitate move-on opportunities into settled accommodation, including:\n
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  • Private Rented Sector (PRS)
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  • Social Housing
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  • Intermediate Housing Schemes
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• Undertake suitability of accommodation reviews and investigations relating to fear of violence cases.
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• Ensure all housing offers comply with relevant housing legislation and the Homelessness (Suitability of Accommodation) Order.
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• Issue temporary accommodation offer letters and suitability decisions.
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• Conduct visits to households in temporary accommodation, providing guidance on available housing options and managing expectations.
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• Work closely with Housing Assessment and Lettings teams to monitor housing register bidding activity and support applicants in making informed housing choices.
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• Signpost and refer clients to relevant support services including:\n
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  • Employment and training providers
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  • Adult Social Care
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  • Children's Services
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  • Supported Housing providers
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• Support households in managing the impact of welfare reform, including providing advice around benefits and employment opportunities.
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• Work collaboratively with accommodation providers to resolve tenancy issues, complaints, and support needs.
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• Contribute to tenancy audit programmes and related housing management initiatives.
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• Maintain accurate case records and ensure compliance with statutory duties and service standards.
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Candidate Requirements

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• Previous experience working within Housing Options, Homelessness Prevention, Temporary Accommodation or Housing Needs services within a Local Authority.
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• Strong understanding of homelessness legislation and housing law.
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• Experience supporting homeless households and facilitating move-on into settled accommodation.
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• Knowledge of suitability assessments, temporary accommodation management, and housing allocations processes.
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• Ability to work effectively with vulnerable clients and multi-agency partners.
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• Excellent communication, negotiation, and case management skills.
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• Strong administration and report-writing abilities.
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• Ability to manage a busy caseload and prioritise competing demands
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What's on Offer?

Immediate start Full-time hours Ongoing temporary contract Competitive hourly rates Opportunity to work within a supportive Local Authority housing team Valuable experience within a high-performing homelessness and housing service