Operations Manager

Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followedWork with the General Manager to review and enhance all programming to reflect the needs of the whole communityLead and develop a team of Recreation Assistants and front-line staffDay to day management of the centre, typically working opposite shifts to the GMThe Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.We are looking for an Operations Manager to join us on a full-time, permanent basis, working 36 hours per week.The RoleAs the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business. The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.You will alsoEnsure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followedWork with the General Manager to review and enhance all programming to reflect the needs of the whole communityLead and develop a team of Recreation Assistants and front-line staffDay to day management of the centre, typically working opposite shifts to the GMLead responsibility for health and safety when on shiftRota management and ensuring effective staffing for key events and competitionsAddress and resolve customer complaints in person and on email.? About YouTo be considered as our Sport & Leisure Operation Manager, you will need:Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.Experience in sports and/or kids activity programming.Excellent interpersonal and organisational skills.The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.Salary of £37,668 per annum26 days' annual leave plus public holidays, increasing to 29 days after three years' servicePension scheme (3% employee contribution; up to 10% employer contributionPrivate medical insurance and healthcare cash planEmployee assistance programme and access to mental health first aidersLearning and development opportunitiesCycle to work schemeOffices in a beautiful park locationSafeguarding noticeThe Royal Parks is committed to safeguarding and promoting the welfare of children, youngpeople and adults at risk from harm, and expects all staff and volunteers to share thiscommitment and follow the organisation's policies and procedures. The Royal Parksprovides an awareness training programme on Safeguarding for all staff, and further in-depthtraining for those working with children, young people or adults who may be at risk of harm.TPBN1_UKTJ