Administrator

Assessment Administrator (12-Month Fixed-Term Contract)

Hybrid Working | 12-Month Fixed-Term Contract | Competitive Salary + Excellent Benefits

Are you an experienced administrator with exceptional organisational skills and a talent for coordinating multiple processes at once?

We're looking for a highly organised and detail-focused professional to join a busy operations team on a 12-month fixed-term contract. This is a varied and rewarding role where you'll play a key part in supporting the delivery of professional qualifications and assessments, ensuring processes run smoothly, accurately, and to strict deadlines.

Working within a collaborative team, you'll liaise with a wide range of stakeholders including learners, employers, contractors, assessors, and external partners, providing first-class support and ensuring a positive experience throughout the assessment journey.

The Role

As a key member of the team, you will be responsible for coordinating assessment-related activities, supporting candidates and external stakeholders, and ensuring critical processes are delivered accurately and on time.

Key responsibilities include:

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• Coordinating assessment administration and ensuring the accuracy of data and documentation.
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• Providing first-line support to candidates and external partners via phone, email, and Microsoft Teams.
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• Managing high-volume shared inboxes and responding to enquiries in a professional and timely manner.
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• Supporting assessment delivery, including liaising with external centres and resolving issues as they arise.
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• Maintaining accurate records and updating internal and external systems.
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• Processing and validating data with a high level of attention to detail.
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• Coordinating communications with external stakeholders, contractors, examiners, and assessors.
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• Organising meetings, preparing documentation, and supporting administrative projects.
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• Handling confidential and sensitive information with discretion and professionalism.
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• Supporting investigations, evidence gathering, and case administration where required.
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• Assisting with the administration of professional courses, seminars, and development programmes.
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About You

We're looking for a strong administrator with excellent coordination experience who thrives in a fast-paced environment and enjoys managing multiple priorities.

Essential Skills & Experience

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• Previous experience in a busy administration, coordination, or operations support role.
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• Strong coordination skills with the ability to manage multiple deadlines and competing priorities.
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• Excellent attention to detail and a commitment to maintaining accuracy.
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• Outstanding organisational and time management skills.
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• Strong customer service and stakeholder management experience.
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• Excellent written and verbal communication skills.
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• Confident IT user with strong Microsoft Office skills.
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• Ability to work independently and as part of a collaborative team.
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• Experience handling sensitive and confidential information.
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• A proactive, adaptable, and solution-focused approach.
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Desirable

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• Experience within a professional membership body, education, training, examinations, or assessment environment.
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• Experience working with external stakeholders, volunteers, or contractors.
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