IT Help Desk Specialist

3 months contract with potential for extension

FULLY ONSITE IN Midtown NY

Their daily work can include the following:

• Resolves moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.
• Utilize the ServiceNow ticketing system to manage IT support requests and incidents and generate dashboard reports to monitor performance and identify areas for improvement.
• Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them.
• Use Service Now to document and track status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
• Identify, diagnose, and troubleshoot workplace issues using Nexthink monitoring software to provide real-time visibility into the end-user computing environment.

Background/Qualifications

• Strong knowledge of Windows and Mac OS.
• Proficient in Microsoft platforms (Windows 365, Office 365, Azure, Intune, etc.).
• Experienced using diagnostic tools and ticketing applications.
• Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking
• Financial/Insurance industry experience is a plus, not a must.