Claims Svc Rep.

What's in it For You? Career Development: Average 4-6 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship. Must meet metrics for conversion eligibility. Flexible Schedule:Training schedule is Monday-Friday 8:30 AM - 5:00 PM. Post Training - Monday-Friday 8:00am-4:30pm OR 9:00 AM - 5:30 PM and shared responsibility of Saturday rotation from 8:30 - 5:00 pm (Two Saturdays per month rotation) Two days per week in-office (Tuesday/Wednesday) before and after training. Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k Responsibilities: • Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties • Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action • Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities • Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file • Applies basic communication skills to interpret caller’s inquiries and offers available options • Utilizes established workflows to initiate claim activities as required • Recognizes coverages, claim processing requirements and related claims systems • Learns to identify claims and takes appropriate actions • Contacts vendor to establish language services for language interpretation and translation Skills and Experience: • Associate’s degree or working towards your associate’s degree is strongly preferred • Typically 1 -3 years of experience in the service, financial or hospitality industry preferred • Six months to one year of call center and/or office experience required • Troubleshooting experience desired • Self-starter • Has an energetic, positive and professional attitude • Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources • Excellent written and verbal communication skills • Seeks to collaborate and promotes inclusion and respect • Dedicated to meeting the expectations and requirements of internal and external customers • Understands the importance of teamwork and developing and maintaining cooperative relationships • Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively • Disciplined to follow scripts, while showing initiative to seek additional information as needed • Demonstrates attention to detail • Agile and adapts to new, different, or changing situations, requirements, or priorities • Shares knowledge, skills, and expertise with others; collaborates with others • Ability to meet and/or exceed established goals within set training timeline Physical Demands & Work Environment: • Ability to use a personal computer, call center phone and other standard office equipment • Ability to sit and/or stand for extended periods (75%-90%) • Able to perform in a dynamic/fast paced work environment