Associate Insurance Adjuster

Associate Insurance Adjuster

Location: Worcester, MA

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Right to Hire
• Contract Duration: Average 3 4 months temp to hire employment
• Pay Rate: $24.00 $24.01 / Hour (USD)
• Shift / Schedule: Training schedule is 8:30 AM to 5:00 PM, Monday Friday. Following the training period, the shift will be either 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM; 7.75 hours/day (38.75 hours/week). May be required to work in office during initial training period.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

As an Associate Adjuster, you will play a vital role in the client's success by providing a critical service to the business and its customers. As a member of the Claims team, you will work in a dynamic and fast-paced environment to help customers after an unexpected event. In your role, you will investigate, evaluate, and help settle customers' claims. You will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization.

Key Responsibilities

• Perform claim processing and payment functions on non-complex claims for personal auto policies in multiple states.
• Review electronic claim files for completeness and follow procedures for gathering missing information.
• Within specific guidelines, conduct outbound calls with a level of satisfaction that meets or exceeds customers' expectations by responding in a polite, professional, and empathetic manner, matching their needs with the company's services.
• Develop recognition of coverages, claim processing requirements, and related data processing systems. Claims handled would not involve determining liability, questionable damages, investigation, personal injury, or coverage issues.
• Utilize established guidelines to obtain appraisals and other needed information from insured; advise insured as to proper course of action.
• Record additional information/data into the company's network, updating the electronic claim file.
• Apply basic communication skills to interpret caller's inquiries and offer options.
• Set up predetermined reserves, including managing outbound calls to insured to confirm next steps.
• Collect and file bills/documentation and send outbound correspondence as needed.
• Manage appraisal, rental, and vendor processes.
• Confirm claim resolution and amount of payment.
• Handle Claims Service Rep. activities as needed, including handling calls from phone queue to provide claim assistance and identify complex claims that need to be reassigned.

Required Skills

• Self-starter
• Energetic, positive, and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); independent use of provided resources
• Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system, and vendor platforms
• Seeks to collaborate and promotes inclusion and respect
• Good judgment makes decisions in an informed, confident, and timely manner in the best interest of the company and policyholder
• Thinks critically and anticipates, identifies, and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
• Dedicated to meeting the expectations of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers; ability to deal with conflict effectively
• Excellent organizational skills, time management, and ability to multitask
• Agile and adapts to new or different changing situations, requirements, or priorities
• High level of emotional intelligence
• Seeks innovative solutions and is innately inquisitive

Education Requirements

• Associate degree or working toward an associate degree is strongly preferred

Required Experience

• Typically, 1 3 years of experience in the service, financial, or hospitality industry preferred

Work Environment / Physical Requirements

• Ability to use a personal computer and other standard office equipment
• Ability to sit and/or stand for extended periods (75% 90%)
• Ability to perform work in a dynamic environment

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a U.S. property and casualty insurer providing comprehensive coverage for homes, autos, and businesses, with a workforce that includes claims adjusters, underwriters, customer service representatives, and insurance professionals supporting policyholders across the country.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10454

#LI-Hybrid #gttjobs #gttic

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015