Desktop Technician IV

Job Overview: Pay Range: $26.80hr - $31.80hr Requirement/Must Have: Bachelor degree in computer science or related field or equivalent training/education required. 8-10 years customer service related experience required. Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Responsibilities: Research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. Supervise the manufacturing and installation of computer or computer-related equipment and components. Exercise independent judgment with minimal direction from supervisor. Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements. Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation. Assign staff to analyze user needs and recommend appropriate hardware. Direct technicians, engineering designers or other technical support personnel as needed. Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system. Skills: Strong verbal and written communication skills. Problem solving skills. Excellent communication and presentation skills. Interpersonal skills. Strong ability to work independently and manage one's time. Strong mentoring skills necessary to provide support and constructive performance feedback. Knowledge of computer software and hardware. Qualification And Education: Bachelor degree in computer science or related field or equivalent training/education. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.