Air Logistics Aerospace Customer Care Specialist - Sterling

Job description:We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. Please note that the shift patern is Monday-Friday, 10:00-19:00h.How you create impact Maintains and enhances customer services by ensuring procedures are followed and systems used correctlyFollow any new systems procedures within the departmentAnswering the phone in a professional and timely mannerTo take job orders from clients, that include routing, classifying of service type, establishing a deadlineTo assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)Familiarize yourself with all special services we can offer and ensure customers are given all options availableHelp develop and maintain relationships with clientsEnsuring communication with service partners is kept up to dateWhat we would like you to bring Experience in Aerospace field is preferredExtensive customer service experience within Freight forwarding is a must, preferably in air logisticsExcellent knowledge of international and domestic airline routings, geography and time zonesUnderstanding of the Aviation industry and delivering Time Critical shipments using all available servicesProficient in Microsoft Office suite (Excel, PowerPoint & Word)Good written and verbal communications skills in EnglishWhat's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ