Head of Business Change (eDV)

Role TitlePrincipal Business Analyst / Head of Business ChangeSFIA Level 6Role PurposeThe Principal Business Analyst / Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight from strategic intent to service performance and continual improvement.How the Role Contributes Across Think / Plan / Do / RunThink: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositionsPlan: oversees the use of user journeys, value streams, target operating models, service design and governance to shape deliverable changeDo: assures implementation, service transition, readiness, sequencing and organisational adoption across multiple workstreamsRun: ensures performance measures, service management disciplines and improvement mechanisms are embedded into live services and governanceKey ResponsibilitiesSet the approach for business analysis and business change across major transformation activityLead executive workshops, stakeholder engagement and decision supportDefine benefits, outcomes, risks, assumptions and measures of successOversee user-centred design, service design and organisational impact analysisShape SIAM-related roles, responsibilities and governance arrangements where relevantAssure service transition, change readiness and operating model adoption across programmesLead capability development, quality standards and mentoring across the BA/BC communitySupport customers with prioritisation, sequencing and strategic decision-makingTypical Deliverables / OutputsAnalysis and business change strategiesEnterprise or programme-level benefits frameworksExecutive reports and decision support papersTarget operating model and service design inputsGovernance models and integrated ways of workingTransformation roadmaps and prioritised change portfoliosChange readiness and transition assurance outputsCapability standards, methods and templatesSkills & ExperienceExtensive experience leading business analysis and business change in complex transformation settingsDeep understanding of benefits realisation, user-centred design, service design and organisational changeStrong knowledge of service management disciplines, including service transition, service improvement and service integrationExperience shaping SIAM or multi-supplier governance environmentsStrong strategic thinking with practical delivery credibilityAble to influence senior stakeholders and lead multidisciplinary teamsBehaviours / Ways of WorkingStrategic but groundedConfident, credible and pragmaticBuilds trust quicklyMakes complexity understandableBalances challenge with collaborationFocused on sustainable outcomes and operational credibilityLevel of Autonomy and InfluenceWorks with broad organisational direction and has significant influence over programme, portfolio or enterprise-level analysis and change activity. Advises senior stakeholders, shapes decision-making and leads communities of practice.Indicative Measures of SuccessCreates clear alignment between strategy, delivery and service performanceEnables better decision-making at leadership levelImproves the maturity and consistency of analysis and change capabilityEnsures transformation outcomes are measurable, adoptable and sustainableBuilds customer confidence in the change and service approachReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.TPBN1_UKTJ