Membership Administrator

Membership & Insurance Services Advisor

Eastleigh (Hybrid – 1 day remote per week)

£27,000 Base + Benefits

Overview

Our client is seeking a Membership & Insurance Services Representative to join their growing team. This role is focused on delivering an excellent customer experience throughout the member journey, ensuring the accurate processing of membership and insurance-related administration, and maintaining high-quality records and service standards.

Working as part of a collaborative team, you will help achieve service level agreements (SLAs) and operational targets while supporting the organisation's continued growth and strategic objectives.

This is an excellent opportunity to join a well-established organisation where you'll play a key role in delivering outstanding service while contributing to continuous improvement and the ongoing success of the business.

Reporting to: Membership & Insurance Services Manager

Key Responsibilities

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• Accurately process membership documentation, data and information within agreed SLAs and procedures.
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• Provide professional, responsive customer service to members and prospective members.
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• Promote the organisation's products and services to existing and potential members.
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• Liaise with insurance brokers and underwriters regarding member claims.
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• Identify operational issues and contribute to effective solutions.
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• Ensure service standards and performance targets are consistently achieved.
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• Participate in business improvement initiatives and development projects.
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• Effectively manage your own workload, priorities and time.
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• Maintain compliance with company policies, including GDPR, confidentiality, health & safety and data protection requirements.
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• Build positive relationships with members, external partners and key stakeholders.
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• Support the organisation at events, exhibitions and industry shows when required.
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• Undertake additional duties that contribute to the ongoing growth and success of the organisation.
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Skills & Experience

Essential

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• Minimum of two years' experience in a customer service role.
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• Excellent written and verbal communication skills.
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• Strong numeracy and literacy skills.
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• Knowledge of customer service principles and database systems.
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• High level of accuracy with exceptional attention to detail.
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• Strong organisational and time management skills with the ability to prioritise effectively.
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• Excellent interpersonal skills and the ability to work collaboratively within a team.
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• Proficient in Microsoft Office, including Excel, PowerPoint and Outlook.
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• Confident using databases and office management systems.
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• Self-motivated, methodical, proactive and able to use initiative.
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