Ecomm EMEA Finance Support Associate

Ecomm EMEA Finance Support AssociateLocation: Southampton, Office basedHours: Monday to Friday, 40 hours per week, 08:30am - 17:30pmSalary: £28,700 per annumExcellent BenefitsPurpose of the role;The role is focused within the Finance function with a shared responsibility supporting both the finance administration of Garmin webshop and supporting the Amazon customer accounts. The role requires commitment to providing an exceptional standard of service to both internal and external customers.Key duties & responsibilities;Garmin webshopReconciliation of web payment transactions and preparation of related bank recs for Garmin Europe and other Garmin entities.Review of Fraud queue/rules and resolution of issuesAllocate, process and respond to chargeback requestsManage the refund process, including using More4AppsLiaise closely with Product Support TeamsLiaise with external partners, such as Adyen & PaypalWorking pro-actively and alongside a team to bring together ideas for improvements to drive quality and efficiencies of processesAmazonApplication of customer payments to Oracle from Receipt SheetsPost chargebacks onto Oracle customer AccountUse Amazon Vendor Central to manage chargeback processReview and clear RMA Chargebacks/CreditsClose liaison with Amazon sales admin team to resolve any issues / disputes / queriesProduce chargeback and other reports to assist in the monitoring of the Amazon account statusOtherSupport finance department on other areas including sales reportingOther duties as requested by the ManagerEducation & Experience;Good communication and analytical skillsConfident experience with Microsoft Excel to an advanced levelExperience with Oracle desirableAbility to pick up new systems and softwareTPBN1_UKTJ