IT Support Apprentice

Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in the West MidlandsThey are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team.KEY DUTIESLogging and updating tickets on the IT ticketing systemInstalling, configuring and Troubleshooting OS and HardwareConfiguring new user accounts and making sure the end user is satisfiedRepairing equipment and replacing partsManaging stocks of equipment, consumables and other suppliesAdministration duties in line with the daily checksProvide customer training where requiredLogging and updating tickets on the IT ticketing systemLiaising with third parties to arrange appointments and external supportEnsure IT policy and procedures are adhered to maintain the integrity of the MDU networkCANDIDATE REQUIREMENTSIndependent skillsTeam work skillsOrganisational skillsGood written and oral communication skillsSelf-MotivatedPassionate about ITTPBN1_UKTJ