IT Business Analyst

Location: Northampton (Hybrid/Office Based) Company: Firstware Ltd Reports To: Company DirectorAbout the Role Firstware Ltd develops EPOS (Electronic Point of Sale), retail management, and payment solutions for independent retailers and hospitality businesses across the UK. We are looking for an enthusiastic and analytical IT Business Analyst to act as the link between our customers and software development team. You will work closely with retail clients, Offshore developers, support engineers, and management to gather business requirements, improve software functionality, and ensure the successful delivery of our POS and retail software solutions. This is an excellent opportunity for someone who enjoys solving business problems through technology and wants to influence the future development of innovative retail software.Key Responsibilities Gather, analyse, and document business and technical requirements from customers. Meet with retail clients to understand business operations, workflows, and software requirements. Translate business requirements into clear functional specifications and user stories for software developers. Analyse existing POS, EPOS, and retail software systems and identify opportunities for improvement. Work closely with development teams throughout the software development lifecycle. Assist with software configuration, implementation, testing, and deployment. Support User Acceptance Testing (UAT) and verify that delivered solutions meet business requirements. Coordinate with customers during software implementation projects. Produce process maps, workflow diagrams, business requirement documents (BRDs), and functional specifications. Assist with troubleshooting functional software issues and provide second-line business support where required. Deliver software demonstrations and end-user training. Monitor project progress and communicate updates to internal teams and customers. Analyse customer feedback, support trends, and market developments to recommend future product enhancements. Ensure all software solutions align with customer requirements and company objectives.Essential Skills & Experience Degree in Computer Science, Information Technology, Business Information Systems, or a related discipline (or equivalent industry experience). Previous experience as a Business Analyst, Software Consultant, Software Implementation Consultant, Systems Analyst, or similar role. Good understanding of retail operations and POS/EPOS systems. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience writing business requirements, functional specifications, and process documentation. Understanding of software development methodologies and software implementation processes. Strong organisational and time-management skills. Ability to manage multiple projects and priorities.Desirable Skills Experience working with EPOS, retail, hospitality, or payment systems. Knowledge of Microsoft SQL Server and relational databases. Experience with reporting tools and data analysis. Understanding of Agile or Scrum methodologies. Experience in customer-facing software implementation projects. Knowledge of API integrations and third-party software integrations. Basic understanding of software testing, QA processes, and defect management. Familiarity with Microsoft Office, Visio, Azure DevOps, Jira, or similar project management tools.Personal Attributes Customer focused with excellent interpersonal skills. Strong attention to detail. Self-motivated and proactive. Commercially aware with a genuine interest in technology. Able to work independently and collaboratively within a team. Willingness to travel occasionally to customer sites across the UK when required.Key Performance Indicators (KPIs) Successful delivery of software implementation projects. Accurate and complete business requirements documentation. Customer satisfaction throughout implementation projects. Reduction in software defects caused by unclear requirements. Timely completion of assigned project milestones. Improved system functionality and user experience. Positive collaboration between customers, support teams, and software developers.What We Offer Competitive salary (depending on experience). Company pension. Training and professional development. Career progression opportunities. Friendly and supportive working environment. Opportunity to work on innovative retail and payment technology used by businesses throughout the UK.About Firstware Ltd Firstware Ltd develops modern EPOS software, retail management solutions, payment integrations, and cloud technologies for independent retailers and hospitality businesses. Our mission is to deliver reliable, innovative, and easy-to-use software that helps businesses operate more efficiently while providing outstanding customer service.TPBN1_UKTJ