Repairs Officer

Join Our Team as a : Triage OfficerContract Type : PermanentWorking Hours : 37 hours per week, Monday Friday, 8:30am 4:50pmWorker Type : Hybrid a mixture of office and home working is to be expectedSalary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum , plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.Location :Make a Real Difference Work with Nottingham City Council Housing ServicesAt Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job it changes lives.What We OfferA professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful differenceA comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balanceA strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualificationsBenefits of joining our team26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annuallyAccess to a generous, defined benefit pension scheme offering 17.9%Smart Working to support your work life balanceHealth and wellbeing benefits including access to our Employee Assistance ProgrammeDiscounted membership at selected local sports and fitness centres, cinema, shopping and much more!About The RoleWe are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately.Youll work closely with Customer Service centre, Business Services planning colleagues, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs and applying policy frameworks to assign response times.Youll also help identify service trends, escalate complex cases and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service.What were looking for:The ideal candidate will have:1. Understanding of social housing maintenance standards and repairs diagnostics.2. Ability to interpret technical repair information and apply policy judgements3. Understanding of Awaabs Law and emergency repair protocols4. Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships5. Drive and motivation, ability to deliver against challenging objectives.6. Problem-solving and decision-making in a fast-paced environmentClosing Date: 13 August(11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.Interviews will be held: Interview date: w/c 24 th August 2026 please note this is subject to changeWe bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeedWe welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.SEO Keywords :Triage Officer, Housing Triage Officer, Housing Repairs, Repairs Coordinator, Repairs Planner, Repairs Scheduler, Repairs Advisor, Housing Maintenance, Social Housing, Housing Services, Property Repairs, Repairs Diagnostics, Maintenance Coordinator, Customer Service Advisor, Customer Service Officer, Housing Customer Service, Housing Repairs Administrator, Repairs Administrator, Technical Repairs, Responsive Repairs, Property Maintenance, Housing Officer, Local Government Jobs, Nottingham Jobs, Nottingham City Council, Hybrid Working, Public Sector Jobs, Awaab's Law, Emergency Repairs, Repairs Planning, Asset Management, Resident Services, Housing Management, Building Maintenance, Customer Experience, Call Centre, Repairs Operative Support, Work Order Validation, Repairs Scheduling, Maintenance Planning.TPBN1_UKTJ