Hostel Manager

Hostel Manager\n
\nRichmond\n
\n£42,000 per annum\n
\nHelp lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.\n
\nSPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.\n
\nWe are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEARs values, while delivering high-quality, trauma-informed support to residents with complex needs.\n
About the role\n
\nThis is a practical leadership role where you will:\n
\n- Lead and manage a team, including a Team Leader and Support Workers\n
\n- Ensure safe staffing levels and effective rota management\n
\n- Oversee safeguarding, risk management, and incident response\n
\n- Drive high standards of service delivery and resident support\n
\n- Build strong relationships with local authorities and partner agencies\n
\n- Ensure compliance with health and safety, including fire safety and building standards\n
\n- Support residents to progress towards independence and move-on opportunities\n
\nYou will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.\n
About you\n
\nWe are looking for someone who:\n
\n- Has experience working with people experiencing homelessness or complex needs\n
\n- Has managed or supervised staff in a supported housing, hostel, or similar setting\n
\n- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice\n
\n- Can lead and motivate a team in a fast-paced environment\n
\n- Is confident managing complex and high-risk situations\n
\n- Has excellent communication and organisational skills\n
Why join us\n
\nAt SPEAR, youll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.\n
Your benefits\n
\n- Generous holiday 26 days plus public holidays, rising to 31 days with length of service\n
\n- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice\n
\n- Health support Occupational health service and free annual eye test (with contribution towards glasses if required)\n
\n- Cycle to Work Save on a new bike and accessories through salary sacrifice\n
\n- Season ticket loan Interest-free loan for annual travel passes\n
\n- Moving house day Extra days leave when you move home\n
\n- Financial security Life assurance (4x salary) and interest-free emergency staff loan\n
\n- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options\n
\n- Career development Ongoing training, learning and progression opportunities\n
\n- Blue Light Card Discounts across a wide range of shops, restaurants and services\n
Shortlisting Date: 7th August\n
Vacancy Closing Date: 5th Aug\n
First Interviews W/C: 12th, 13th and 14th August\n
Second Interviews W/C: 19th, 20th and 21st Aug\n
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