Field Service Support Engineer

Location: Whiteley, Fareham (with regular UK travel to customer sites)

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Industry: MedTech / Healthcare Technology

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\nOverview\n
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We are supporting a rapidly growing MedTech start-up in the recruitment of a Support Engineer to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK.

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This position requires a strong blend of mechanical, electrical, and software understanding, combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders.

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\nKey Responsibilities\n
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• Provide on-site and remote technical support for electro-mechanical medical equipment
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• Diagnose, troubleshoot, and resolve faults spanning mechanical, electrical, and software systems
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• Install, commission, and configure equipment at customer sites
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• Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders
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• Perform routine servicing, preventative maintenance, and system upgrades
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• Analyse system performance and identify root causes of issues
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• Escalate complex issues internally and collaborate with engineering and product teams
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• Maintain accurate service records, reports, and documentation
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• Deliver basic user training and technical guidance to end users
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• Ensure all work complies with relevant healthcare regulations and safety standards
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\nSkills & Experience Required\n
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• Proven experience supporting electro-mechanical equipment or systems
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• Strong understanding of mechanical systems, electronics, and software-driven devices
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• Experience diagnosing faults across integrated hardware/software systems
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• Ability to interpret technical drawings, schematics, and system documentation
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• Previous experience in a field service or customer-facing engineering role
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• Excellent problem-solving and analytical skills
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• Strong communication skills, with the ability to engage confidently with senior customers
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• Highly organised with strong attention to detail
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• Full UK driving licence and willingness to travel extensively
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\nDesirable Skills\n
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• Experience within MedTech, healthcare, or regulated industries
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• Familiarity with embedded systems or software diagnostics
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• Knowledge of networking or connected devices
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• Understanding of relevant compliance standards (e.g., ISO, medical device regulations)
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\nPersonal Attributes\n
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• Proactive and self-motivated with the ability to work independently
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• Professional and customer-focused approach
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• Adaptable and comfortable working in fast-paced start-up environments
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• Strong interpersonal skills and team-oriented mindset
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\nWhat's on Offer\n
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• Opportunity to join a fast-growing, innovative MedTech company
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• Exposure to cutting-edge technology in healthcare
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• A varied role combining technical challenge with customer interaction
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