Conference & Events Operations Manager - Excel London

Conference & Events Operations Manager - Excel London | Full-Time / Permanent(start date September 2026)£38,483 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.We are seeking an experienced Conference & Events Operations Manager to join our established team at Excel London - one of Europe's largest and most successful venues, hosting some 400 events per year!In this exciting role you will be one of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high-profile conferences, exhibitions, banqueting, and live events. This Conference & Events role is pivotal in ensuring hospitality operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast-moving event portfolio.We are LevyWe are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision.Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.Conference & Events Operations Manager - The roleEvent Delivery & OperationsLead the end-to-end operational delivery of conferences, exhibitions, and events within Excel LondonAct as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy's high standardsWork collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venueClient & Stakeholder ManagementBuild strong relationships with clients, organisers, venue partners, and internal stakeholdersRepresent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high-pressure environmentCollaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teamsTeam LeadershipLead, motivate, and support large, multi-skilled operational teams during event deliveryEnsure effective briefing, deployment, and supervision of teams to meet service, safety, and performance standardsSupport the development and engagement of colleagues, contributing to a positive and inclusive team cultureCommercial & Financial PerformanceDeliver events in line with agreed budgets, margins, and forecastsIdentify opportunities to enhance guest experience while driving efficiency and commercial performanceEnsure accurate cost control, labour planning, and post-event reconciliationHealth, Safety & ComplianceEnsure all events are delivered in full compliance with food safety, health & safety, and licensing regulationsChampion Levy's standards, policies, and procedures at all timesWhat we're looking forProven experience in conference, events, or large-scale hospitality operationsExperience managing high-volume, complex events in a fast-paced environmentStrong leadership skills with the ability to manage and inspire large teamsExcellent organisational, communication, and stakeholder management skillsCommercially aware with strong operational problem-solving abilityFlexible approach to working hours, including evenings and weekendsWhat you'll get in returnCompetitive salary with bonus and full company benefits23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: 24/7 Employee Assistance ProgrammeFamily benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leavePerks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance productsDevelopment opportunities: Professional subscriptions, ongoing training and structured career pathwaysMeals on duty includedWhy join us?Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences, and shape the future of hospitality.TPBN1_UKTJ