BMC Remedy/Helix Consultant ITSM - Solution Architect

BMC Helix Consultant / Architect\n
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BMC Helix / Solution Architect

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London (Hybrid, 3 Days Onsite)

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6-12 Month Contract

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Excellent Day Rate

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We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience.

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Key Responsibilities:

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Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation

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Lead platform integrations with cloud, infrastructure, monitoring and enterprise applications

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Drive automation, workflow optimisation and AI-enabled service management initiatives

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Define architecture standards, governance and best practices

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Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes

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Lead upgrades, migrations and transformation projects across complex enterprise environments

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Produce solution designs, architecture documentation and technical standards

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Required Experience:

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Strong BMC Helix / Remedy architecture expertise

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Experience with ITSM, Discovery, CMDB and Digital Workplace implementations

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CIS Controls v8.1 implementation experience

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Strong understanding of ITIL frameworks and service management best practice

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Experience integrating cloud platforms, enterprise systems and automation tools

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Knowledge of Python, PowerShell, REST APIs or orchestration technologies is beneficial

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For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.

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