Japanese Speaking Customer Support

Japanese-Speaking Customer Support Specialists (Temporary)\n
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Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements)

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Start Date: From 13th July (subject to change)

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Contract Type: Temporary

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Pay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts)

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\nWe Are Hiring Japanese-Speaking Customer Support Specialists\n
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We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis.

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This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within a fast-paced contact centre environment, you will provide reassurance, guidance, and accurate information to customers during a potentially stressful time.

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\nAvailable Shift Patterns\n
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• Shift 1: 12:00am - 7:00am
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• Shift 2: 6:00am - 12:00pm
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Due to the nature of the shifts, successful candidates are likely to transition to remote working shortly after onboarding.

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\nAbout the Role\n
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As a Customer Support Specialist (Data Breach Response), you will serve on the front line of our incident response team, providing clarity, support, and reassurance to affected individuals.

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Your key responsibilities will include:

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• Handling inbound customer enquiries in Japanese and English
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• Responding to frequently asked questions regarding data breach incidents
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• Providing clear and empathetic communication to customers
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• Explaining privacy and data security information in an easy-to-understand manner
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• Following strict data protection and security procedures
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• Maintaining accurate records of customer interactions
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• Working collaboratively with a supportive team in a fast-paced environment
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\nWhat We're Looking For\n
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• Fluent Japanese and English language skills (spoken and written)
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• Excellent communication and customer service abilities
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• A calm, professional, and empathetic approach
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• Ability to remain resilient when dealing with sensitive situations
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• Strong attention to detail and adherence to processes
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• Previous contact centre, customer service, or support experience is desirable but not essential
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\nWhy Join Us?\n
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• Competitive hourly rates
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• Flexible hybrid working arrangement
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• Opportunity to transition to remote working
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• Comprehensive training and support
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• Gain experience supporting a high-profile campaign
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• Work within a collaborative and supportive team environment
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If you are a fluent Japanese speaker with a passion for helping others and delivering exceptional customer support, we would love to hear from you.

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Apply today!

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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