Posted 01 August, 2026
Revenue Protection Operative
M Group
Birmingham, ENG, GB
Full Time
Job Description
About The Role\n
\nRight across infrastructure,theresa requirement to not onlymaintain, but also renew and reimagine. Whatever stageyoureat in your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly,funand respectful environment where you are encouraged to thrive.\n
Where will you be working?\n
\nAt M Group Energy,wereenabling the energy essential to support our lives.\n
\nWe provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV,meteringand home decarbonisation.\n
\nThis role will be within ourMetering team,youlljoin the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas,electricityand water meters. Our meter readers install,maintainand manage meters to make sure customers are billed correctly and energy usage patterns aremonitored. Want to come and be a part of it?\n
What will you be doing?\n
\nYoullinvestigate, detect, and prevent gas and electricity theft in residential and commercial properties.Youllbe responsible formaking sure installations are made safe and will work with the supplier to agree what further action is to be taken.You'llcollect evidence and provide information to the client to decide next steps.\n
\nYoullbe involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.\n
\nDo you take pride in your customer service skills? As a Revenue ProtectionOfficeryoullbe proud of your work anddemonstrateprofessionalism and integrity.Youllalsohave the ability toremain calm and professional and confronting situations.\n
\nDo you want career progression?Previousexperience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; allyoullneed is a positive, proactive, and solution-oriented mindset.\n
Whatyoullbring\n
Salary:\n
\nWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.\n
\nOur values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.\n
\nIts an exceptional time to be a part of M Group.\n
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.\n
\nFor certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.\n
\n#MGroupE INDREG\n
\n.\n
About us?\n
\nWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.\n
\nOur values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. \n
\nWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.\n
\nIts an exceptional time to be a part of M Group.\n
Please note:?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.\n
\nFor certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.\n
\n#MGroupEINDREG\n
\n
\nRight across infrastructure,theresa requirement to not onlymaintain, but also renew and reimagine. Whatever stageyoureat in your career, with usyoullhave an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly,funand respectful environment where you are encouraged to thrive.\n
Where will you be working?\n
\nAt M Group Energy,wereenabling the energy essential to support our lives.\n
\nWe provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV,meteringand home decarbonisation.\n
\nThis role will be within ourMetering team,youlljoin the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas,electricityand water meters. Our meter readers install,maintainand manage meters to make sure customers are billed correctly and energy usage patterns aremonitored. Want to come and be a part of it?\n
What will you be doing?\n
\nYoullinvestigate, detect, and prevent gas and electricity theft in residential and commercial properties.Youllbe responsible formaking sure installations are made safe and will work with the supplier to agree what further action is to be taken.You'llcollect evidence and provide information to the client to decide next steps.\n
\nYoullbe involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.\n
\nDo you take pride in your customer service skills? As a Revenue ProtectionOfficeryoullbe proud of your work anddemonstrateprofessionalism and integrity.Youllalsohave the ability toremain calm and professional and confronting situations.\n
\nDo you want career progression?Previousexperience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; allyoullneed is a positive, proactive, and solution-oriented mindset.\n
Whatyoullbring\n
- \n
- Valid UK driving licence - You must have a full UK licence and have less than 6 points. \n
- \n
- CCN1 / CMA1 / CMA3 with MET1 \n
- \n
- For Dual Fuel applicants: CCN1 / CMA1 / CMA3 with MET1 \n
- \n
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA \n
- \n
- Experience installing gas and electric smart meters \n
- \n
- Strong customer service background with the ability to remain calm and professional in challenging situations \n
- \n
- 3-phase qualification / CT / Medium Pressure \n
Salary:\n
- \n
- Dual Fuel - £42,285 \n
- \n
- Dual Fuel (3 phase/CT) - £43,370 \n
- \n
- £2000 per year safety and attendance bonus \n
- \n
- Matched or contributory pension scheme \n
- \n
- Online GP service, 24 hours a day, 365 days a year \n
- \n
- Employee assistance programme \n
- \n
- My Rewards portal, access to 1000s of retail discounts \n
- \n
- Life assurance \n
- \n
- Cycle to work, salary finance and give as you earn schemes \n
- \n
- Enhanced maternity, paternity leave and adoption leave \n
- \n
- Reward and recognition scheme \n
- \n
- Company van/vehicle and fuel card for business use \n
- \n
- Discretionary bonus scheme \n
- \n
- 22 days annual leave plus bank holidays \n
- \n
- Recommend a friend get rewarded for introducing people to us! \n
- \n
- Standby / Overtime / Call out \n
\nWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.\n
\nOur values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.\n
- \n
- Were responsible and go further for our people, clients, communities and the planet \n
- Were open and seek new and better ways of exceeding expectations \n
- Were together and as one team; the whole is greater than the sum of the parts \n
- Were ambitious and embrace opportunity, to lead essential infrastructure services for life \n
\nIts an exceptional time to be a part of M Group.\n
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.\n
\nFor certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.\n
\n#MGroupE INDREG\n
\n.\n
About us?\n
\nWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.\n
\nOur values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. \n
- \n
- Were?responsible?and go further for our people, clients, communities and the planet \n
- \n
- Were?open?and seek new and better ways of exceeding expectations \n
- \n
- Were?together?and as one team; the whole is greater than the sum of the parts \n
- \n
- Were?ambitious?and embrace opportunity, to lead essential infrastructure services for life \n
\nWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.\n
\nIts an exceptional time to be a part of M Group.\n
Please note:?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.\n
\nFor certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.\n
\n#MGroupEINDREG\n
\n
JBRP1_UKTJ
