Customer Service Advocate Dispatcher

Become the Driving Force Behind Exceptional Customer Service\n

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We're looking for a customer-focused and highly organised Customer Service Advocate Dispatcher to join Leica Microsystems UK Ltd and play a vital role in supporting customers across Belgium and the Netherlands. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and enjoy coordinating people, processes, and solutions, this could be the opportunity you've been waiting for

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About Leica Microsystems\n

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For more than 175 years, Leica Microsystems has been at the forefront of scientific innovation, providing advanced microscopy and imaging solutions that help researchers, healthcare professionals, and industrial specialists make discoveries that matter. As part of our Service Delivery team, you'll help ensure customers receive the exceptional support they rely on every day.

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Where You'll Make an Impact\n

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As a Customer Service Advocate Dispatcher, you'll be the vital connection between customers, Field Service Engineers, and internal departments. You'll coordinate service requests, manage engineer schedules, and help ensure service activities are delivered efficiently and to the highest standards. Your contribution will directly impact customer satisfaction and operational performance.

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A Snapshot of Your Responsibilities

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• Supporting customers with service-related enquiries.
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• Coordinating engineer schedules and service appointments.
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• Managing service operations to maximise efficiency.
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• Monitoring spare parts requirements and deliveries.
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• Working collaboratively with customers and internal teams.
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Day-to-Day You'll Be...\n

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• Acting as the first point of contact for customer service requests.
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• Planning and dispatching Field Service Engineer activities.
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• Coordinating appointments, resources, and spare parts availability.
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• Ensuring work orders are accurately maintained and completed.
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• Supporting invoicing and service administration processes.
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• Building strong relationships with customers and colleagues.
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• Helping drive excellent service performance and customer satisfaction.
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What Makes You a Great Fit\n

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Essential:

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• Experience in customer service, scheduling, dispatch, or service coordination.

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• Excellent organisation and planning skills.

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• Strong communication and relationship-building abilities.

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• A proactive and solution-focused approach.

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• High attention to detail.

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• Experience using CRM or service management systems.

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• Collaborative and team-oriented mindset

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Desirable:

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• Experience within a technical, engineering, manufacturing, or service environment.

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• Knowledge of field service planning and scheduling.

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• Dutch or French language skills.

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• Experience working with SAP, Salesforce, or similar systems.

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What's in it for You?\n

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At Leica Microsystems, we recognise that our people are key to our success. That's why we offer a comprehensive benefits package designed to support your wellbeing, development, and work-life balance.

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• 25 days annual leave plus bank holidays, increasing with service up to 30 days.
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• Company pension scheme.
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• Private healthcare.
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• Dental care plan.
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• Employee Assistance Programme.
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• Gym membership.
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• Cycle to Work scheme.
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• Life assurance.
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Benefits are available upon successful completion of the probationary period.