Office Manager

Office Manager

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• Annual Salary: £34K-£38K
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• Location: Westerham
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• Job Type: Full-time
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We are seeking an experienced Office Manager to oversee the daily operations of our office, manage the customer service team, and provide comprehensive administrative support across the business. This role is ideal for someone who is practical, organised, and confident in taking ownership of day-to-day issues, ensuring a professional and productive working environment.

Day-to-day of the role:

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• Manage the daily operations of the Westerham office.
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• Lead, support, and develop the UK customer service and office team.
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• Coordinate with outsourced customer service colleagues and team members.
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• Allocate workloads and monitor team performance.
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• Recruit, onboard, and train new office and customer service staff.
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• Manage staff attendance, holidays, and general personnel administration.
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• Conduct regular performance reviews and team meetings.
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• Establish and maintain appropriate office procedures and working practices.
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• Ensure customer enquiries, complaints, returns, and escalated issues are handled promptly and professionally.
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• Develop and monitor customer service standards and KPIs.
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• Identify opportunities to improve efficiency and customer satisfaction.
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• Maintain office supplies, equipment, and facilities.
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• Liaise with suppliers, contractors, and service providers.
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• Review office-related costs and invoices.
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• Maintain accurate business records and ensure filing systems are kept up to date.
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• Support senior management with reports, projects, and general administration.
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• Coordinate with warehouse, finance, logistics, and marketplace teams.
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• Use technology and automation to reduce manual administration.
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• Ensure relevant company policies and procedures are followed.
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• Support health and safety requirements within the office.
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• Monitor and take responsibility for the company's customer reviews.
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Required Skills & Qualifications:

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• Previous experience in an Office Manager, Customer Service Manager, or similar supervisory position.
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• Experience managing and developing a small team.
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• Strong organisational and time-management skills.
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• Excellent written and verbal communication skills.
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• A hands-on approach with staff and customers alike.
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• A professional and confident approach to customer complaints and escalations.
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• Good working knowledge of Microsoft Office and other business systems.
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• Experience establishing procedures and improving administrative processes.
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• The ability to review performance data and use KPIs effectively.
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• Strong attention to detail.
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• A practical and commercially minded approach.
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• The confidence to make decisions and hold people accountable.
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• The ability to work independently and use initiative.
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• Experience supporting HR administration would be advantageous.
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If you are interested in this position and have the right experience, please apply today.