Credit Operations Support Graduate

Credit Operations Graduate - £25k + great benefits Slough 1 year FTC The Role\n

Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation. This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions. You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.

Key Responsibilities\n

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• Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
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• Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
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• Manage customer and retailer issues through to resolution, removing friction points in the user journey.
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• Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
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• Resolve customer and retailer inquiries with a focus on first-contact resolution.
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• Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
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• Conduct professional outbound calls and manage correspondence to maintain strong relationships.
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• Proactively manage work queues and escalate potential backlogs to meet departmental KPIs.
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• Contribute to business projects to identify and implement service improvements.
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• Collaborate with colleagues across the business to maximise customer satisfaction.
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About You\n

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• Recent graduate with a 2:1 BA/BSc degree, ideally in Business, though other numerate disciplines are welcome.
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• Previous experience in finance or consumer operations is desirable.
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• Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
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• Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
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• Analytical mindset with great attention to detail.
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• Self-motivated, adaptable, and able to work independently in a fast-paced environment.
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• Confident negotiator with strong objection-handling skills.
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The Offer\n

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• 1-year fixed-term contract
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• Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
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• Rotational experience across multiple departments for a full understanding of the business.
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• Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.
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Apply Now\n

If you are ready to launch your career in credit operations and gain practical experience in a dynamic, customer-focused environment, we want to hear from you. Apply today and join a large organisation committed to excellence and development in credit operations.