Service Advisor

Customer Service Advisor

Dorking

£32,000 - £35,000 Base + Benefits & Quarterly & Annual Bonus

Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Advisor within the high-level repair centre in Dorking.

The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process.

The role will also involve assessing/reviewing client vehicles on the forecourt/showroom before re-assessing courtesy cars returned after use.

Experience within the automotive repair industry will be highly advantageous.

Key Skills Required

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• Previous customer service experience within automotive or similar.
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• Experience with MS Office software, especially Excel, Word and Outlook experience.
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• Strong attention to detail.
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• Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
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• Apositive and proactive mindset and a flexible, hands-on approach to working in a team.
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• An ability to understand the full Customer Service Journey
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