Group Order to Cash Manager

Delighted to be working with a long standing business to recruit a Order to Cash Manager on an 18-month fixed-term contract. This is a high-impact role within Finance Shared Services, ideal for someone who thrives in a fast-paced, collaborative environment and brings deep expertise across the Order-to-Cash (O2C) cycle.

Key Responsiblities

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• Manage risk across outstanding customer balances, escalating issues appropriately.
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• Maintain up-to-date process maps, policies and documentation to ensure compliant O2C operations.
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• Oversee payments, deposits and customer refunds, ensuring accuracy, timeliness and strong financial controls.
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• Drive continuous improvement, identifying efficiencies and embedding standardised Group processes.
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• Set, track and govern O2C KPIs and SLAs, enhancing performance visibility across Shared Services.
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• Analyse operational and financial data to identify trends, risks and process issues.
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• Build strong relationships with retail, escalation and central admin teams to support end-to-end process optimisation.
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• Support future payment method changes and ensure O2C processes remain robust and fit for purpose.
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• Partner with IT and Change teams on projects impacting O2C, providing finance subject-matter expertise.
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• Identify O2C activities performed outside the team and migrate them into the function to build scale and consistency.
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• Contribute to shaping the future O2C operating model across people, process and systems.
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• Oversee additional activities including ad hoc payments and parking fines.
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Experience

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• Strong background across O2C, Accounts Receivable, Shared Services or Finance Operations.
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• Demonstrable experience delivering process improvements and strengthening financial controls.
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• Broad finance exposure (AR, Shared Services, Management Accounting, Transformation).
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• Proven ability to work with KPIs, SLAs and performance metrics.
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• Experience supporting business change or transformation projects.
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• Excellent analytical skills with the ability to interpret data and identify trends.
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• Strong understanding of finance processes, accounting principles and financial controls.
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• Confident communicator with strong stakeholder management skills across finance and non-finance teams.
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• Continuous improvement mindset with a proactive approach to efficiency and standardisation.
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If this role is of interest please apply!

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