Telesales Representative

Location: Westbury
Company: Oakhouse Foods (Part of Pilgrim's Europe)
Contract: Permanent
Hours: 40 hours per week, Monday to Friday

About Us

At Oakhouse Foods, we're passionate about helping customers enjoy delicious, high-quality meals delivered directly to their doorstep. With over 350 recipes and more than 30 years of experience, we've built a reputation for providing great food and exceptional service to customers across the UK.

As part of Pilgrim's Europe, one of Europe's leading food businesses, we combine the personal touch of a trusted household brand with the opportunities, stability, and support that come from being part of a large and successful organisation.

About the Role

We're looking for enthusiastic and customer-focused individuals to join our Telesales in Westbury.

This is a varied role where you'll speak with both new and existing customers, handling enquiries, processing orders, and identifying opportunities to recommend products and services that suit their needs.

Many of our customers are older people, so you'll need to be an excellent communicator who can provide a friendly, patient, and professional service at all times.

You'll also support operational activities, including preparing customer orders for delivery when required, making this an ideal role for someone who enjoys variety and being part of a close-knit team.

What You'll Be Doing

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• Handling inbound and outbound customer calls
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• Delivering exceptional customer service and support
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• Processing customer orders accurately and efficiently
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• Promoting products and services through proactive sales conversations
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• Resolving customer queries and complaints professionally
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• Maintaining accurate customer records and data entry
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• Supporting online customer enquiries
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• Assisting with the preparation of customer orders for delivery when required
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What We're Looking For

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• Excellent communication and telephone skills
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• A passion for customer service and helping people
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• Confidence in building rapport and identifying sales opportunities
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• Strong attention to detail and accuracy
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• Good IT skills, including Microsoft Word and Excel
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• A positive attitude and a willingness to learn
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• Ability to work both independently and as part of a team
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Desirable:

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• Previous customer service, telesales, retail, or contact centre experience
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• Experience using SAP or similar systems
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Why Join Us?

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• Join a business that genuinely makes a difference to customers and local communities
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• Become part of Pilgrim's Europe, one of the UK's leading food manufacturers
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• Enjoy the stability and career opportunities that come with a large, successful organisation
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• Access to learning and development opportunities to support your career growth
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• Supportive team environment with full training provided
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• Staff discounts on products
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• Free on-site parking
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• Be part of a business that values Ownership, Determination, and Simplicity
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• Opportunity to build a long-term career within Oakhouse Foods and the wider Pilgrim's Europe group
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Ready to Apply?

If you're passionate about customer service, enjoy speaking with people, and want to be part of a business that combines a community-focused approach with the backing of a major food manufacturer, we'd love to hear from you.

Apply today and join Oakhouse Foods, part of Pilgrim's Europe, helping customers enjoy great food and great service every day.

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