Hire Manager

Location: Croydon
Salary: £35,000 - £48,000 per annum (DOE)
Hours: Monday to Friday, 7:30am - 5:00pm

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  Join a well-established independent tool hire business with a strong reputation for customer service

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  Take ownership of a busy hire desk operation within a supportive and growing company

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  Work closely with the depot management team and play a key role in day-to-day operations

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  Opportunity to develop your career within the tool hire, plant hire or construction supply sector

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  Competitive salary of £35,000 - £48,000 depending on experience and responsibilities

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  Excellent benefits package including:

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    Health cash plan with virtual GP access

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    Enhanced workplace pension scheme

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    28 days holiday (rising to 33 days with service, including bank holidays)

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    Company workwear and PPE provided

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    Free equipment hire and staff discounts

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    On-site refreshments including fruit, snacks and drinks

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    Seasonal gifts and additional company rewards

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A well-established independent tool hire company is seeking an experienced Hire Desk Manager to join its Croydon depot.

This is an excellent opportunity for a customer-focused and organised Hire Desk Manager with experience within tool hire, plant hire, construction supply, access equipment or logistics who is looking to take the next step within a fast-paced and supportive environment.

The successful candidate will be responsible for the smooth running of the hire desk, ensuring equipment is coordinated efficiently, administration is completed accurately and customers receive a consistently high level of service.

Working closely with the General Manager and depot team, the Hire Desk Manager will play a key role in managing hire activity, supporting depot operations and acting as a key point of contact for customers and colleagues.

As Hire Desk Manager, you will be responsible for:

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  Managing the day-to-day operation of the hire desk

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  Coordinating equipment availability, collections and deliveries

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  Providing excellent customer service to new and existing customers

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  Processing hire agreements, quotations and administration accurately

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  Supporting the depot team to ensure smooth daily operations

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  Building strong relationships with customers, suppliers and colleagues

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  Handling enquiries and resolving issues in a professional manner

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  Supporting the General Manager and wider depot team when required

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  Ensuring a high standard of organisation, accuracy and communication

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We are looking for an experienced Hire Desk Manager or someone with strong hire desk experience who has:

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  Previous experience within a depot or branch environment

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  Background in tool hire, plant hire, access equipment, construction supply or logistics (preferred)

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  Strong communication and customer service skills

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  Excellent organisation and administration skills with good attention to detail

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  Confidence dealing with customers and colleagues at all levels

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  Good IT skills and the ability to learn new systems quickly

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  A proactive approach with strong problem-solving skills

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  Ability to work well under pressure in a busy environment

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  A positive attitude and willingness to support wider depot operations

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This is a fantastic opportunity to join an independent business that values its people, customer service and operational excellence.

The company provides a supportive working environment where you will have the opportunity to make a real impact and take ownership of a key depot function.

If you are an experienced Hire Desk Manager looking for your next opportunity within tool hire or plant hire, apply today or get in touch for a confidential conversation.

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