Field Service Engineer

Field Service Engineer

Location: London & Surrounding Areas (Within the M25)
Job Type: Full Time
Salary: £36,000£38,000 Basic (£52,000 OTE including overtime opportunities)

Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality?

Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.

The Role

As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues.

This is a MondayFriday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London.

The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company.

You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.

Key Responsibilities

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• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard
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• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts
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• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs
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• Liaise with customers to ensure satisfaction and identify potential future business opportunities
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• Contribute suggestions to improve maintenance and repair practices
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• Identify and signal commercial opportunities to the Sales department
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• Respond promptly to service requests as directed by the Service Centre
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• Comply fully with company policies and Health & Safety guidelines
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• Maintain clear and professional communication at all times
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• Provide feedback and support to fellow engineers, supervisors, and call allocators
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• Carry out any other duties as directed by service management
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Requirements

Essential

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• Proven experience in a field-based engineering role
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• F-Gas qualification
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• Strong electrical and mechanical fault-finding skills
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• Good refrigeration knowledge and experience
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• Relevant experience working with commercial catering or refrigeration equipment
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• Strong diagnostic skills with a logical approach to fault finding and problem solving
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• Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors
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• Ability to work independently while also contributing effectively as part of a team
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• Strong customer service skills with a professional and personable approach
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• Excellent communication and interpersonal skills
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• Good organisation and time management skills
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• Commitment to delivering high-quality workmanship and customer satisfaction
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Desirable

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• Experience as a Catering Engineer, Field Service Engineer, Service Technician, or Refrigeration Engineer
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• Experience servicing ice cream, milkshake, coffee, and commercial catering equipment
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• Electrical Safety qualification
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• Experience working within hospitality or customer-facing environments
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Whats In It For You

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• £400 per month London Weighting
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• Company van provided
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• 40 hours per week, plus 10 hours of overtime per week required
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• 24 days plus bank holidays
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• Time and a half and double time pay for overtime and bank holiday work
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Whats next? Its easy! Click APPLY now! We cant wait to hear from you!

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