Trade Service Delivery Coordinator

Just Recruitment is delighted to be supporting a well-established and expanding business on the outskirts of Ipswich in their search for a Trade Service Delivery Coordinator.\n
\nThis is an exciting opportunity to join a busy operations team where you'll play a pivotal role in ensuring the smooth coordination of daily collections and deliveries. Working closely with the Transport Manager and drivers, you'll help deliver an efficient, responsive, and high-quality service while managing day-to-day operational activity.\n
\nKey Responsibilities:\n
\nCoordinate daily waste collections and delivery rounds\n
\nPlan, schedule and optimise service routes\n
\nMaintain real-time communication with drivers via Microsoft Teams and phone\n
\nWork closely with the Transport Manager to manage driver workloads\n
\nManage live service changes and resolve issues\n
\nAct as a key point of contact for drivers\n
\nProcess customer orders and handle service queries\n
\nLiaise with internal teams including Transport, Accounts and Site Operations\n
\nKeep CRM and systems up to date\n
\nSkills & Experience:\n
\nExperience in service delivery, logistics, transport or operations coordination\n
\nExperience with WasteLogics or similar systems (advantageous)\n
\nStrong Microsoft 365 skills (Outlook, Excel, Teams)\n
\nAbility to work in a fast-paced environment\n
\nPlease note: Due to the location of the business, a full UK driving license and access to your own transport are essential.\n
\nThis role sits within the Service Delivery team, working closely with the Transport Department (drivers and fleet) and Site Operations (MRF and processing facility). The Service Delivery team acts as the central coordination function ensuring all services are delivered efficiently.\n
\nDuring periods of BSM absence, the role will support continuity across business support and service delivery functions by assisting with day-to-day coordination, internal communication and escalation of priority matters.\n
\nThe salary range reflects the operational coordination responsibilities of the role, with a slightly higher upper range to recognise the additional expectation to provide Business Support Manager / Assistant Manager cover during BSM absence.\n
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