Communities Programme Operations Coordinator - hybrid

A registered charity with HQ in London, using football to tackle some of the biggest challenges facing young people today. They make football accessible to over 7,000 children/young people every week through a financial assistance model that removes the barriers of cost and targets areas of greatest deprivation, bringing together young people from different socioeconomic backgrounds, ethnicities and nationalities in the process.

They've grown from a £5m organisation in a short space of time, and they're now at an inflection point, expanding beyond London and building towards reaching over 40,000 young people every week by 2031. T

Communities Programme Operations Coordinator

PURPOSE OF ROLE:

The foundation is on a mission to transform the lives of young people through the magic of football, ensuring everyone has the opportunity to play regardless of ability to pay, and delivering programmes that support young people’s development on and off the pitch. Their programmes reach over 6,500 young people in London each week – and in the next few months, they’re starting a new Community in Leicester.

Their communities programme takes a place-based approach to football, delivering high-quality, inclusive sessions that create connection and foster community. The programme delivers across schools, community training sessions, and holiday camps within localised Foundation communities.

As their first hire in Leicester, you will play a central role in making the foundation a real and recognised presence supporting young people in the city. Working within the foundations established programme frameworks and with close support from the London team, your focus in the early stages of the role will be on building the relationships, partnerships, and day-to-day operational foundations that drive the success of their new Leicester Community. You will oversee the day-to-day delivery of the programme, coordinate scheduling, resources, records, and communications with participants, and ensure that every session runs smoothly and to a consistently high standard.

The role is banded at the Entry level, but they welcome applications from people with more experience who are drawn to the challenge of starting something up in a new city. The role has strong potential to grow alongside the programme, and the person who takes it will have a real influence over our future programming in Leicester.

Key Responsibilities:

Programme Operations & Coordination

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• Launch the Communities programme in Leicester, working closely with the London team to get the first sessions off the ground
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• Coordinate the day-to-day delivery of the Communities programme across schools, community training sessions, and holiday camps
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• Manage schedules and resources across a range of facilities, coaches, and community partners
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• Maintain accurate performance data and documentation for the programme
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• Work collaboratively across teams to support a community programme that amplifies impact
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Communication & Stakeholder Management

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• Act as the first point of contact for inbound communications from parents, schools and community partners, handling enquiries, resolving issues
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• Manage outbound programme communications, ensuring our messages are intentional, relevant, and reflective of the foundation's values
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• Build and maintain strong partnerships with schools, local authorities, community organisations, and other delivery partners, with the aim of expanding reach and deepening impact
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• Represent the Foundation at relevant events and forums
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Systems, Data & Continuous Improvement

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• Develop and maintain efficient operational systems and processes
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• Use data and participant feedback to continuously improve the player, school, and partner experience
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• Support the collection, analysis, and presentation of programme data related to participation, quality, and financial performance to inform delivery and reporting
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• Support the strategic growth of the programme by contributing ideas and identifying opportunities to increase participation and remove barriers
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• Uphold the foundation’s safeguarding policies and values at all times across everything you do
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Skills, Knowledge and Expertise:

Essential:

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• Degree educated 2:1 minimum from a leading university
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• A Levels - minimum Grade B+
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• Strong alignment with the foundation’s values and a passion for football as a tool for social impact
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• Experience coordinating youth programmes within Leicester, and deep knowledge of the local community
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• Excellent organisational skills, with the ability to manage schedules, resources, and multiple tasks across more than one location
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• Track record taking ownership of defined tasks and sees them through to a high standard
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• Clear, professional communication skills, adapting tone for different audiences including participants, parents, coaches, and colleagues
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• A proactive, problem-solving approach
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• Reliable and detail-oriented, with the ability to maintain accurate records and consistently meet deadlines
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• Experience using data and insights to drive operational improvement
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• Comfortable making routine decisions independently
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• Good grasp of technology and digital tools, including Microsoft 365
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• A collaborative team player, curious about how the wider organisation works and keen to learn
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• Eligibility to live and work in the UK
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Desirable Criteria

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• Experience working in the not-for-profit or social impact sector
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• Experience coordinating sports, education, or youth programmes
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• Understanding of the grassroots football landscape and/or youth sports provision
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HOURS OF WORK: 40-hour week with the need for flexibility

SALARY: £29,000-£34,000 DOE

BENEFITS INCLUDING HOLIDAY:

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• Access to co-working space
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• Regular staff socials & monthly ‘Team Talk’ in London with pop-up catering
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• Opportunities to attend Premier League, WSL, FA Cup, League Cup, and Champions League football matches
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• Cycle to work scheme
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• Salary sacrifice workplace pension scheme
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• 24 days holiday allowance, increasing by one day per year after two years’ service
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• Funding toward training & five days of fully paid study leave
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