Customer Service Representative

Customer Service Representative - Part Time

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.

This is a part-time role, fixed-term contract for 6 months.

You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package for a Customer Service Representative:

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• Salary: £14,014.67
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• Hours: Mon-Fri 10.30pm - 2.30pm
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• Location: Brighton
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• 25 days annual leave plus bank holidays
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• Opportunities to grow your career
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• Enhanced maternity, paternity and adoption leave
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• Up to 3 paid days a year to volunteer at a charity of your choice
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• Medical cash plan
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Key Responsibilities of a Customer Service Representative:

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• Handling inbound calls across a range of products
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• Putting customers first and using sound judgement to find the best solutions
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• Owning queries from start to finish
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• Spotting opportunities to improve how they work
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• Collaborating with the wider Customer Services team
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Key Skills and Experience of a Customer Service Representative:

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• A customer-first mindset and creative problem-solving skills
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• Excellent communication and attention to detail
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• Strong interpersonal skills and the ability to work independently
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• Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
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• Previous experience in delivering exceptional customer service
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If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)