Senior AV Field Engineer

About the Role

We are seeking an experienced Field Engineer specializing in audiovisual (AV) systems installation, commissioning, configuration, and troubleshooting. This role is responsible for testing, documenting, and optimizing AV and networked systems while collaborating closely with software developers, project managers, and technical teams. Ongoing training and professional development are provided. Regular travel to project sites is required.

Key Responsibilities

• Develop DSP programming files based on project scope and system functional drawings using industry-standard platforms such as Biamp, Q-SYS, BSS, and ClearOne.

• Configure audio processing, including compressors, limiters, gates, equalization, auto mixers, gain control, and acoustic echo cancellation (AEC).

• Modify graphical user interfaces (GUIs) by updating text, images, layouts, and button alignment.

• Update system communication settings, including IP addresses, ports, baud rates, and network parameters, using platforms such as Crestron, Extron, AMX, and Biamp.

• Create technical documentation, user guides, and troubleshooting documentation for internal teams and end users.

• Perform firmware and software updates for audio, video, conferencing, and networked AV devices.

• Document device information, including serial numbers, MAC addresses, IP addresses, VLANs, and port assignments.

• Configure and troubleshoot small business and enterprise networking equipment using web interfaces and terminal applications.

• Create isolated LANs and WLANs to support AV system communication.

• Load, configure, test, and troubleshoot integrated AV systems.

• Conduct software simulation, testing, and quality assurance both in-house and on-site.

• Prepare programming punch lists identifying required software modifications and issues.

• Configure and optimize system performance, including audio tuning and DSP optimization.

• Complete detailed testing, commissioning, and acceptance documentation.

• Perform comprehensive system validation and failure testing to ensure quality standards.

• Collaborate with engineering, software development, project management, installation, and support teams to resolve technical issues.

• Maintain system backups, configurations, logs, and documentation in centralized repositories.

• Assist with customer training on installed AV systems.

• Reverse-engineer existing AV systems to support software redevelopment and upgrades.

• Update and maintain system flow diagrams and technical documentation.

Required Qualifications

• CTS certification.

• Minimum of 5 years of experience reading and interpreting audiovisual engineering drawings.

• Strong understanding of networking principles, standards, and data management.

• Experience with AV software platforms such as Poly, Crestron, Biamp, AMX, and Q-SYS.

• CCNA certification, actively pursuing CCNA, or willingness to obtain certification within one year.

• Experience configuring Microsoft Teams Rooms and Zoom Rooms.

• Proficiency with Microsoft OneNote, Excel, Word, Outlook, and SharePoint.

• Crestron Level 2 Programming certification (or higher).

• Q-SYS Audio 201 and Q-SYS Control 201 certifications.

• Strong understanding of AV system architecture, commissioning, troubleshooting, and optimization.

• Excellent written and verbal communication skills.

• Strong organizational skills with exceptional attention to detail.

• Proven problem-solving skills and ability to work effectively with technical teams and stakeholders.

• Ability to manage multiple priorities in a fast-paced environment.

• Valid driver's license and willingness to travel, including occasional nights and weekends.

• Self-motivated with the ability to work independently and collaboratively.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.