Client Care Advisor

The CompanySimpler Law is one of the countrys award-winning leading estate planning specialists, with the aim of ensuring that everyone has affordable end of life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date.With over 30 years experience working in the Customer Services sector and over 220,000 satisfied clients, at Simpler Law we pride ourselves on strong internal values, high standards of customer service and a 5-star Trustpilot rating.Due to the continued growth of our company, we are recruiting a client care advisor to work in our office on Doddington Road in Lincoln on a 3-, 4-or 5-day basis.Your JobNO LEGAL EXPERIENCE NECESSARYOTE OF £35,000Simpler Law is looking for a client care advisor to join our team in Lincoln, typically working the hours between 9am and 5:30pm. Your role will be to provide our clients with the best service possible, manage payments and provide a link between the client and the consultants.You will be speaking with our clients to discuss their experience with us, identifying any potential needs and ensuring they always receive excellent customer service. We receive over 120 referrals a day so there is no cold calling required with this role. You will be based in our head office in Lincoln on Doddington road.All training will be provided with additional support on an ongoing basis.Key Responsibilities:Be a voice of the Simpler Law brand and maintain our proud level of serviceMaintain accurate records of client callsDealing with existing clients and ensuring customer satisfaction at all timesOutbound calls to build on relationshipsEnsuring all compliance is maintainedJob RequirementsCustomer focused with excellent communication and organisational skillsCommitted, ambitious and personally driven to perform to key KPIsAdministrative skillsCan build rapport with clientsAble to work with energy as part of a teamBenefitsGenuine OTE of £35,000Company eventsCompany pensionFree on-site parkingEmployee referral schemeStaff incentives28 Days Holiday (Inc Bank Holidays) Increases with Length of ServiceTPBN1_UKTJ